5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of providing the service that property managers want, but too often do not due to a lack of ongoing excellent control procedures.
Safety guard businesses are unlike any seller that a home supervisor usually hires. If you employ a painter, you are able to see whether they are doing their tasks by taking a look at the walls. However, when you employ a security guard company, how often can you see if the guard company is doing their job which includes running background checks and drug screenings, providing great training to your own guards, and efficiently tracking and supervising your defenses. In most cases they likely are, but it’s important to employ a system of verification and quality control to ensure that issues associated with the lack of doing these tasks don’t begin to happen.
In this article we’ll discuss five (5) simple actions to enhancing your safety guard service and attaining what you imagine as your ideal keyholding.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a predetermined level of training before they could begin working as security guards. If your condition is one of these states, ensure that your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the sort of training that’s being supplied by your security company and ask yourself does it seem adequate.
It is also your security guard company performing history and drug screenings on all your guards BEFORE they send them to your property? If they’re, they should be providing you with verifications. Otherwise, why?
Another excellent method to display if the guard is a fantastic match for your property is to perform a short”interview” to get a sense of the guard and to describe your expectations. This initial conversation will tell you a good deal on what to expect from that guard and it provides you a chance to ask another guard if you think that it is necessary.
Evaluate Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces every guard to the company itself, in many circumstances the shield’s orientation to his delegated land is not as complete. We predict the orientation to the delegated land”Website Specific Training”. Learn What your site specific training resembles:
• Can it happen at your property?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security company double bank?
Determine the answer to every one of the questions and be certain that they fit with what you feel is adequate. You should even consider sitting in on your safety guard business’s orientation and your site special training to acquire an understanding of what goes on preparing a guard to work in your property.
Review Your Guard’s Supervision
Protect supervision is one of the main factors of good security guard service. When security businesses deliver poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the guard to learn and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel that their work is not significant and they begin to find themselves as less of a region of the security group. When guards don’t feel like part of your group it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t require on-site supervision, how does your security guard company remotely supervise its guards? Outside the normal security company field manager spot checks, the 2 methods of remote oversight that prove most effective are:
If your guards are required to make rounds of your property, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re in your property. These monitoring systems permit the security guard company to monitor the log and time the action of these guards while they’re making rounds to several areas in your property. Most Officer Tour Tracking Systems can create reports that empower the safety guard company to quickly acquire an understanding of if the guard is making rounds. The property manager should also be provided with an updated version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in regularly with the safety guard company provides a method of making certain that each guard is safe and alert. By having guards check-in regularly together with the safety guard company, at least every 30 minutes, guards feel that their security is important and that being awake and alert is also an significant part their job.
Expand Your Favorite
After hours inspections of your defenses are almost always good ways of finding out exactly what is occurring with your safety while you aren’t there. During these inspections, be sure to ask your safety guards questions regarding their duties and responsibilities to ensure that they know their tasks. In reality, we suggest getting your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program. Remember, when choosing a security consultant be sure that the consultant is not actually a security guard company. If so, your audit is sure to turn up issues with your current security guard company.